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The 2019 CX Playbook

About the Paper

The 2019 CX Playbook explains the new rules of customer engagement in a step-by-step guide on how to apply data in CX. From Lexer.

About the CDP Institute

The Customer Data Platform Institute is a vendor-neutral organization that educates marketers and marketing technologists about customer data management.   Activities include publishing of educational materials, news about industry developments, creation of best practice guides and benchmarks, a directory of industry vendors, and consulting on related issues.